Refund Policy

Last Updated: March 1, 2023

Thank you for your purchase from FreshGrainPantry. We are committed to customer satisfaction and offer a comprehensive refund policy to ensure that you have a pleasant experience with us.

Cancellation Policy

If you wish to cancel your order, please call us immediately at +44 20 7946 0958. Cancellations are only accepted within 10 minutes of placing the order. Once the order goes into preparation, we cannot accept cancellations.

Refund Eligibility

To be eligible for a refund, there must be an issue with your order. Eligible issues can include incorrect items received, missing items, or significant quality concerns with the food. Please notify us within 2 hours of receipt to initiate a refund request.

Quality Concerns

If you are unsatisfied with the quality of any products purchased, please contact us within 2 hours of your pickup or delivery with a detailed description of the issue and, if possible, photographic evidence. We will assess the issue and endeavor to provide a resolution, which may include a partial or full refund or a replacement order.

Incorrect or Missing Items

If your order is incorrect or items are missing, please contact us as soon as possible. We will correct the mistake with either a new delivery or a refund for the missing or incorrect items.

How to Request a Refund

To request a refund, please contact us with your order number, the issue, and evidence of the problem (if applicable). You can call us at +44 20 7946 0958 or visit us at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.

Processing Refunds

Refunds may be processed in the original form of payment. Please allow up to 7-10 business days for the refund to reflect in your account. If the purchase was made with cash, the refund would be provided in cash as well.

Exchanges

In lieu of a refund, you may request an exchange of the problematic item for another item of equal or lesser value. This is subject to item availability and confirmation of the original order issue.

Late or Missing Refunds

If you haven’t received your refund within the stipulated timeframe, please check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted.

Modifications to the Refund Policy

FreshGrainPantry reserves the right to update or modify this refund policy at any time without prior notice. Your continued use of freshgrainpantry.sbs signifies your acceptance of these changes.

Contact Us

For any questions regarding our refund policy, please contact us at +44 20 7946 0958 or visit our location at 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.